GOT QUESTIONS?
Frequently Asked Questions
Everything you need to know about EternoBliss products, subscriptions, and policies.
PRODUCTS
Product Questions
When will I see results?
When will I see results?
Most customers notice improvements within 2–4 weeks of consistent daily use. Clinical-grade results typically appear in 8–12 weeks. Individual results vary based on usage frequency, skin/hair type, and biology. For best results, use products as directed and maintain a consistent routine.
Are your products safe for sensitive skin?
Are your products safe for sensitive skin?
Yes. All our products are dermatologist-tested, hypoallergenic, and free from harsh chemicals like parabens, sulfates, and phthalates. We recommend patch testing if you have extremely sensitive skin or known allergies. If irritation occurs, discontinue use and consult your dermatologist.
Can I use multiple EternoBliss products together?
Can I use multiple EternoBliss products together?
Absolutely! Our products are designed to complement each other. Many customers see enhanced results when using products together as part of a complete routine. For specific layering guidance, check the 'How to Use' section on each product page.
Are your products vegan and cruelty-free?
Are your products vegan and cruelty-free?
Yes, 100%. We never test on animals, and all ingredients are ethically sourced. Our products are certified vegan and cruelty-free. We believe effective skincare shouldn't come at the expense of animal welfare.
What makes EternoBliss different from drugstore brands?
What makes EternoBliss different from drugstore brands?
Unlike drugstore products that use diluted formulas, we offer clinical-grade concentrations proven in peer-reviewed studies. Our ingredients are the same quality found in medical spas and dermatologist offices, but at accessible prices. You get spa-level results at home.
SUBSCRIPTIONS
Subscription Questions
How does the subscription work?
How does the subscription work?
Choose your products, select monthly delivery, and we'll ship everything to your door every 30 days. You save 15% on every order compared to one-time purchases. Modify, pause, or cancel anytime with no fees or long-term commitments. Manage everything from your account dashboard.
Can I cancel my subscription anytime?
Can I cancel my subscription anytime?
Absolutely. There are no contracts or cancellation fees. You can cancel your subscription anytime from your account dashboard, or contact us and we'll handle it for you. No questions asked.
How do I skip or pause my subscription?
How do I skip or pause my subscription?
Log into your account dashboard and click 'Manage Subscription.' From there, you can skip your next delivery, pause for up to 3 months, or adjust your delivery frequency. Changes take effect on your next billing date.
How much do I save with a subscription?
How much do I save with a subscription?
You save 15% on every order compared to one-time purchases. Plus, you get free shipping on every subscription order (no minimum). That adds up to significant annual savings while ensuring you never run out.
Can I change my subscription products?
Can I change my subscription products?
Yes! You can swap products, add new ones, or remove items from your subscription at any time through your account dashboard. Changes will be reflected in your next shipment.
SHIPPING & RETURNS
Shipping & Returns
Do you ship to all of Canada?
Do you ship to all of Canada?
Yes! We ship to all Canadian provinces and territories. Orders over $100 qualify for free standard shipping (3–5 business days). Express shipping is available for an additional fee.
What's your return policy?
What's your return policy?
We offer a 60-day money-back guarantee. If you're not completely satisfied, return your products for a full refund—no questions asked. Just contact our support team to initiate a return.
How long does shipping take?
How long does shipping take?
Standard shipping takes 3–5 business days. Express shipping (1–2 business days) is available at checkout. You'll receive tracking information via email once your order ships.
What if my product arrives damaged?
What if my product arrives damaged?
We're sorry to hear that! Contact us within 7 days of delivery with photos of the damage, and we'll send a replacement immediately at no cost. Your satisfaction is our priority.
Still Have Questions?
Our support team is here to help. Contact us anytime.