GOT QUESTIONS?

Frequently Asked Questions

Everything you need to know about EternoBliss products, subscriptions, and policies.

PRODUCTS

Product Questions

Most customers notice improvements within 2–4 weeks of consistent daily use. Clinical-grade results typically appear in 8–12 weeks. Individual results vary based on usage frequency, skin/hair type, and biology. For best results, use products as directed and maintain a consistent routine.

Yes. All our products are dermatologist-tested, hypoallergenic, and free from harsh chemicals like parabens, sulfates, and phthalates. We recommend patch testing if you have extremely sensitive skin or known allergies. If irritation occurs, discontinue use and consult your dermatologist.

Absolutely! Our products are designed to complement each other. Many customers see enhanced results when using products together as part of a complete routine. For specific layering guidance, check the 'How to Use' section on each product page.

Yes, 100%. We never test on animals, and all ingredients are ethically sourced. Our products are certified vegan and cruelty-free. We believe effective skincare shouldn't come at the expense of animal welfare.

Unlike drugstore products that use diluted formulas, we offer clinical-grade concentrations proven in peer-reviewed studies. Our ingredients are the same quality found in medical spas and dermatologist offices, but at accessible prices. You get spa-level results at home.

SUBSCRIPTIONS

Subscription Questions

Choose your products, select monthly delivery, and we'll ship everything to your door every 30 days. You save 15% on every order compared to one-time purchases. Modify, pause, or cancel anytime with no fees or long-term commitments. Manage everything from your account dashboard.

Absolutely. There are no contracts or cancellation fees. You can cancel your subscription anytime from your account dashboard, or contact us and we'll handle it for you. No questions asked.

Log into your account dashboard and click 'Manage Subscription.' From there, you can skip your next delivery, pause for up to 3 months, or adjust your delivery frequency. Changes take effect on your next billing date.

You save 15% on every order compared to one-time purchases. Plus, you get free shipping on every subscription order (no minimum). That adds up to significant annual savings while ensuring you never run out.

Yes! You can swap products, add new ones, or remove items from your subscription at any time through your account dashboard. Changes will be reflected in your next shipment.

SHIPPING & RETURNS

Shipping & Returns

Yes! We ship to all Canadian provinces and territories. Orders over $100 qualify for free standard shipping (3–5 business days). Express shipping is available for an additional fee.

We offer a 60-day money-back guarantee. If you're not completely satisfied, return your products for a full refund—no questions asked. Just contact our support team to initiate a return.

Standard shipping takes 3–5 business days. Express shipping (1–2 business days) is available at checkout. You'll receive tracking information via email once your order ships.

We're sorry to hear that! Contact us within 7 days of delivery with photos of the damage, and we'll send a replacement immediately at no cost. Your satisfaction is our priority.

Still Have Questions?

Our support team is here to help. Contact us anytime.

Contact Us